Foundational Business Communication

Foundational Business Communication

What is this course?

Foundational Business Communication (FBC) is aimed at providing learners with the essential skills and practices necessary for effective communication in the workplace. The course focuses on implementing fundamentals of written and oral communication in real business situations with an emphasis on reading, analyzing and writing business communications in English. This FBC course is offered at Level 1, 2 and 3. A pre- assessment is done to determine level placement. The course runs for a total duration of 20 weeks and culminates with a formal examination. Various unit assessments are also given and there is a portfolio submission requirement. Successful candidates receive an accredited City & Guilds qualification in English for Business Communications and a Civil Service College Certificate.

Course Objectives:

1. Understand business communication concepts that serve as the basis for effective spoken and written communication in a business setting.
2. Develop the fundamental skills of business communication techniques and the ability to be effective in writing business documents.
3. Learn to use standard formats, techniques and documents effectively in business settings.

Who is this course for?

This course is intended for civil servants who:

• are seeking to improve their foundational communication skills
• do a significant amount of reading and writing in their current role
• desire to become more proficient in formatting business correspondences
• desire to become more proficient in writing research papers and course related assignments
• desire to enroll in any Civil Service College course where effective writing is essential
• are seeking an externally recognized certification of their levels in English proficiency

Is funding available?

The Civil Service College funds this course on the understanding that you are fully committed to achieving the learning outcomes. Your commitment is demonstrated by attending all sessions provided. Therefore if more than one session is missed, candidate funding may be withheld.

 What is the commitment?

This course run for 20 weeks, with a 3 week break half-way through.  Classes are 2 hours per week.

The course features face to face learning and a combination of written and digital assignments. It is predominantly hosted on the Microsoft Teams Classroom platform, where course materials, grading, feedback and communication with facilitator can be accessed. Weekly classes are held at the CSC training rooms at the Government building.

How do I register?

In the first instance, it is recommended that you have a chat with your manager to discuss your interest in taking this course and obtain their support (particularly if work scheduling may conflict with planned attendance). To register, please download the form below, and once completed, email to csc@gov.ky by 30th April 2024.  Teaching will begin at the end of August.

Overview of Content Covered

General Topics include:

Topics and depth of coverage depend on the level of entry.*