This programme is to give first line managers the foundation for their formal
development in this role. In addition it provides the student with a solid foundation which to
manage their respective team in an efficient, effective and comprehensive manner within the
Civil Service.
All units and their respective assessments must be completed below to complete the programme.
The ILM Level 3 Certificate Programme in Leadership & Management consists of the following
units, ILM credit values and guided learning hours.
▶▶ Two hour induction
▶▶ At least four hours tutorial support
▶▶ Total Credit Value: 15
▶▶ Tutorial Support: 14 hours
▶▶ Guided Learning: 57 hours
Pre-requisites
- Must be in a management or supervisory position – this skill-scan can be a useful tool to determine if you are in such a position
ILM-Skills-Scan-Level-3.doc
MODULES
ILM: INDUCTION
SESSION 1 – UNDERSTANDING LEADERSHIP
SESSION 2 – DEVELOPING YOURSELF AND OTHERS
SESSION 3 – PLANNING CHANGE IN THE WORKPLACE
SESSION 4 – UNDERSTANDING PERFORMANCE MANAGEMENT
SESSION 5 – SOLVING PROBLEMS AND MAKING DECISION
SESSION 6 – CUSTOMER SERVICE STANDARDS AND REQUIREMENTS
SESSION 7 – WORKPLACE COMMUNICATION
SESSION 8 – LEADING YOUR WORK TEAM
Registration for Q1 2024 cohorts is now complete
The next registration period will open 1st – 30th April 2024
