ILM Level 3 Certificate in Leadership & Management

Please note that we are currently evaluating the application process for this certification course.  To register your interest, please complete the form at the bottom of the page – please note that this does not guarantee acceptance on to the programme, but communication will follow in due course when an intake becomes available.

This programme is to give first line managers the foundation for their formal
development in this role. In addition it provides the student with a solid foundation which to
manage their respective team in an efficient, effective and comprehensive manner within the
Civil Service.

All units and their respective assessments must be completed below to complete the programme.
The ILM Level 3 Certificate Programme in Leadership & Management consists of the following
units, ILM credit values and guided learning hours.

▶▶ Two hour induction
▶▶ At least four hours tutorial support
▶▶ Total Credit Value: 15
▶▶ Tutorial Support: 14 hours
▶▶ Guided Learning: 57 hours

Pre-requisites 

• Must be in a management or supervisory position

MODULES

ILM: INDUCTION

SESSION 1 – UNDERSTANDING LEADERSHIP

SESSION 2 – DEVELOPING YOURSELF AND OTHERS

SESSION 3 – PLANNING CHANGE IN THE WORKPLACE

SESSION 4 – UNDERSTANDING PERFORMANCE MANAGEMENT

SESSION 5 – SOLVING PROBLEMS AND MAKING DECISION

SESSION 6 – CUSTOMER SERVICE STANDARDS AND REQUIREMENTS

SESSION 7 – WORKPLACE COMMUNICATION

SESSION 8 – LEADING YOUR WORK TEAM

The next intake for this course will be in 2024

Please Register/Login with your CSC username and Password to register for this course