Please note that we are currently evaluating the application process for this certification course. To register your interest, please complete the form at the bottom of the page – please note that this does not guarantee acceptance on to the programme, but communication will follow in due course.
This programme is to give new or potential first line managers the foundation for their formal
development in this role. In addition it provides the student with a solid foundation which to
manage their respective team in an efficient, effective and comprehensive manner within the
All units and their respective assessments must be completed below to complete the programme.
The ILM Level 3 Certificate Programme in Leadership & Management consists of the following
units, ILM credit values and guided learning hours.
▶▶ Two hour induction
▶▶ At least four hours tutorial support
▶▶ Total Credit Value: 15
▶▶ Tutorial Support: 14 hours
▶▶ Guided Learning: 57 hours
SESSION 1 – UNDERSTANDING LEADERSHIP
SESSION 2 – DEVELOPING YOURSELF AND OTHERS
SESSION 3 – PLANNING CHANGE IN THE WORKPLACE
SESSION 4 – UNDERSTANDING PERFORMANCE MANAGEMENT
SESSION 5 – SOLVING PROBLEMS AND MAKING DECISION
SESSION 6 – CUSTOMER SERVICE STANDARDS AND REQUIREMENTS
SESSION 7 – WORKPLACE COMMUNICATION
SESSION 8 – LEADING YOUR WORK TEAM
Please Register/Login with your CSC username and Password to register for this course