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Email Us: csc@gov.ky

 

ILM Level 3 Certificate in Leadership & Management

This programme is to give new or potential first line managers the foundation for their formal
development in this role. In addition it provides the student with a solid foundation which to
manage their respective team in an efficient, effective and comprehensive manner within the
Civil Service.

All units and their respective assessments must be completed below to complete the programme.
The ILM Level 3 Certificate Programme in Leadership & Management consists of the following
units, ILM credit values and guided learning hours.

▶▶ Two hour induction
▶▶ At least four hours tutorial support
▶▶ Total Credit Value: 15
▶▶ Tutorial Support: 14 hours
▶▶ Guided Learning: 57 hours

 

MODULES

ILM: INDUCTION

SESSION 1 – UNDERSTANDING LEADERSHIP

SESSION 2 – DEVELOPING YOURSELF AND OTHERS

SESSION 3 – PLANNING CHANGE IN THE WORKPLACE

SESSION 4 – UNDERSTANDING PERFORMANCE MANAGEMENT

SESSION 5 – SOLVING PROBLEMS AND MAKING DECISION

SESSION 6 – CUSTOMER SERVICE STANDARDS AND REQUIREMENTS

SESSION 7 – WORKPLACE COMMUNICATION

SESSION 8 – LEADING YOUR WORK TEAM

Contact Info

The Civil Service College’s vision is to inspire, engage, and realize the potential of people for public service excellence in a global market-place through life-long learning opportunities.
  • 133 Elgin Avenue.
  • Government Administration Building.
  • (345) 949-7900
  • info@csc.gov.ky